Privacy Policy
Introduction
We want to make it easy for you to understand what information we collect from you, what we do with it, and how you can request access to this information. We believe this is a best practice to maintain transparency and trust with our website visitors and clients.
We will collect as little information from you as possible for a specific and identifiable purpose, and then we commit to using this information only in the way we have specified. When you visit this site, you are agreeing to this Privacy Policy, the collection of information identified in this policy, and you always have the ability to opt out.
Our role
We will be the data controller in respect of any personal data that you provide to us. As such we have certain responsibilities to you in respect of your data.
We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights.
Important information
1. This privacy policy aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you engage our services, subscribe to our newsletter or download resources.
2. This website is not intended for children and we do not knowingly collect data relating to children.
3. It is important that you read this privacy policy so that you are fully aware of how and why we are using your data. We keep this privacy policy under regular review.
4. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below:
Name: David Barker/Sam Jones
E-mail: [email protected]
5. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
6. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-parties
7. This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
8. We use third party processors to collect, process and store data, which may include personal data, on our behalf. For example:
• We use Kajabi to design and host our website. Data submitted to us through our website may be stored by Kajabi on its servers. Kajabi has its own data privacy policy and guidance which can be found here.
• Any payments you make are processed on our behalf by Stripe. Stripe do not share your payment details with us. Please refer to their website for further details of their compliance with data protection rules.
• We use Facebook and Instagram Ads to run targeted advertising campaigns on these platforms. In order to help ensure our ads reach the most appropriate audience we upload our mailing list to Facebook, containing the names and e-mail addresses of our known business contacts. The majority of any information we provide to these platforms will be business information, but it may contain personal data if contacts have provided us with personal e-mail addresses.
• We use Facebook Pixel (which also covers Instagram) and Google Analytics to track certain interactions made by visitors to our website, including the pages accessed by visitors and searches made by visitors within our website. This helps us to learn about how our clients interact with our services, and to understand browsing behaviour on our website so that we can update it and ensure it is relevant for our audience. We anonymise and mask IP addresses and never store your full IP address.
The data we collect about you:
9. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous or anonymised data).
10. While our services are focussed on business users, we may collect, use and store different kinds of personal data about you which we have grouped together as follows:
• Identity Data includes first name, last name, title, age and gender.
• Contact Data includes address, email address and telephone numbers.
11. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users interested in a specific website feature. If we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, then we will treat the combined data as personal data which will be used in accordance with this privacy policy.
12. We do not collect any Special Categories of Personal Data about you (this includes for example details about your race or ethnicity, religious or philosophical beliefs and information about your health).
Cookies
13. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
14. You can set your browser not to accept cookies. Please visit www.aboutcookies.org to tell you how to remove cookies from your browser. If you do this you may find that some of our website features may not function as intended.
E-mails
15. We collect information from emails sent to our team members. We collect names and contact details so that we can maintain a customer contact list and are able to contact you about our services.
Newsletters and marketing
16. If subscribe to receive our newsletters or downloadable resources we will collect certain information such as your name and your business contact details.
17. You can easily unsubscribe from our newsletters by clicking on the link displayed at the bottom of each newsletter.
18. We may contact you with information regarding our events and offers, via email, post or phone, and in compliance with the direct marketing regulations. You have a right at any time to stop us from contacting you for marketing purposes, by writing to us at [email protected]
How we use your personal data
19. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Where we need to perform a contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests.
• Where the processing of your personal data is necessary to comply with a legal obligation to which we are subject.
20. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
International transfers
21. We do not transfer your personal data outside the UK.
Data security
22. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
23. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data retention
24. We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for.
Your legal rights
27. You have rights under data protection laws in relation to your personal data. These rights are set out below. If you wish to exercise any of these rights set out above `please contact us.
28. You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
Your Rights
You have the following rights:
• Request access to your personal data (a "data subject access request"). This enables you to receive a copy of the personal data we hold about you.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data corrected. We may need to verify the accuracy of any new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
• Withdraw consent at any time where we are relying on consent to process your personal data. The lawfulness of any processing carried out before you withdraw your consent will not be affected. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time.
